Terms and Conditions

WARRANTY POLICY – JETPILOT EUROPE

Jetpilot offers a 6-month warranty on all clothing, watersports gear, and accessories from the date of purchase.

This warranty covers:

Manufacturing defects or items that arrive damaged.
Faults that appear within a reasonable time after purchase.

Please note:

Damage from normal wear and tear is not covered.
Items must be returned with original tags and packaging.
Soiled or incomplete returns (e.g. missing packaging) may be declined.
Swimwear must have the original hygiene strip intact. We cannot accept returns without it or if the item shows signs of use.
Return postage is at your own expense and risk. We recommend using tracked shipping.
If an item is confirmed to be faulty, not as described, or unfit for purpose, we will cover your return postage and send a replacement at our cost.
International return shipping costs are non-refundable unless the product is deemed faulty.
Refunds will be issued via your original payment method.
Jetpilot is not liable for currency exchange rate differences or fluctuations.
If you refuse customs duties or delivery and the parcel is abandoned, we are not responsible for lost funds.
Jetpilot products meet Australian standards. Returns due to local regulatory mismatch will not be refunded.
Cash-on-delivery (COD) returns are not accepted.
No refunds on sale items or decals.

PAYMENT OPTIONS

We accept:

Credit & Debit Cards: Mastercard, Visa, and Visa Debit. Orders are dispatched the same or next business day.
PayPal: Available in all regions. You may pay with your PayPal account or a credit card without registering an account.

SECURITY

Your online security is a priority. Jetpilot uses industry-leading encryption and fraud prevention tools to safeguard your data.

All transactions are SSL-encrypted.
Verified by Visa and Mastercard SecureCode enabled.
IP and fraud protection checks in place.
For credit card payments, Jetpilot uses secure, bank-authorised gateways.
For PayPal purchases, you will be redirected to PayPal’s secure checkout environment.

Your card details are never shared with or stored by Jetpilot Europe.

CUSTOMS & DUTIES (FOR INTERNATIONAL CUSTOMERS)

Orders shipped outside Germany may be subject to import duties or local taxes upon arrival.

These charges are the responsibility of the recipient and vary by country.
Jetpilot has no control over these fees and cannot advise what they may be.
If you refuse to pay customs fees and the parcel is returned or abandoned, we are not liable for any resulting loss.

Please check with your local customs office before ordering.

PRICING

Prices are shown in EUR (Euro) and include VAT where applicable.
Prices may change at any time without prior notice.
International customers may incur currency conversion charges from their payment provider.

PROMOTIONS

Promotional discounts are valid only during the advertised time.
Only one promotion can be used per order.
Promotions cannot be applied to past orders or combined with other discounts.
Shipping, taxes, and duties are excluded from discount calculations.
In "Buy X, Get Y" offers, the lower-priced item receives the discount.
If you return part of a promotional order, your refund reflects the promotional pricing.
Promotional gifts or discounts are not re-issued if returned after the promotion period ends.
Promotions are valid while stock lasts – no rainchecks.
Jetpilot reserves the right to modify or cancel promotions at any time.
All gift cards are issued in EUR (Euro) and are non-refundable.

COMPETITIONS & GIVEAWAYS

Details, eligibility, and terms for competitions or giveaways will be provided with each promotion. Participation constitutes acceptance of those terms.

TERMS OF USE

For detailed site usage and legal terms, please refer to our Terms of Service.

PRIVACY POLICY

Your privacy matters. We do not share your personal data with third parties without consent and follow strict data protection protocols. Learn more by visiting our Privacy Policy.